Messages are read by the team rather than routed by keyword. Anything containing a technical question reaches an engineer who works on the models, which is faster than a two-stage handoff and consistently more accurate. We respond within one business day.
If the question is whether this would work on a particular fleet, the useful details are the turbine models, the number of machines, and roughly how much history is held. Those three facts are enough for an honest answer, including a negative one.
If the question concerns how a finding is produced or what data leaves your environment, how it works covers the first and the data processing addendum covers the second, and we will work through the specifics with your engineering team.